Information & Trust

Responsible information handling from the outset.

Treasury information can be commercially and operationally important. Housing Treasury Services is being developed with security, privacy, transparency and responsible handling in mind.

As the service develops, the principles governing how information is collected, used, protected and explained will develop alongside the tools and services themselves.

Responsible information handling

Information provided by an organisation should be handled for clear purposes connected with the Housing Treasury Services functions and services that organisation chooses to use.

The intention is to avoid collecting or retaining information simply because it might be useful at some point. Information requirements should relate to the service being provided and should be understandable to the organisation supplying the data.

Privacy and data protection

Privacy and data-protection considerations are intended to form part of service design rather than being added after systems have been developed.

As operational services are introduced, appropriate privacy information will explain what personal information is required, why it is used, how long it is retained and the relevant rights and responsibilities.

Security should support trust

Security by considered design.

Treasury services may involve information about borrowing, liquidity, facilities, investments, security, covenants and other areas of an organisation’s financial position.

Security controls should therefore reflect the sensitivity of the information being handled, with appropriate consideration of access control, protection of stored and transmitted information, backups, monitoring and recovery.

Client information

An organisation’s treasury information remains its information. Housing Treasury Services should use client information only in ways connected with providing and supporting the relevant service.

As the platform develops, the arrangements for accessing, processing, retaining, exporting and removing client information will be documented more fully.

Transparency

Users should be able to distinguish between information that is current, information that is illustrative and functionality or methodology that remains in development.

Housing Treasury Services intends to be clear about service capabilities, important assumptions and limitations rather than presenting developing functionality as complete.

Data sources and methodology

Treasury information becomes more useful when users can understand where data comes from and how calculations have been produced.

Where Housing Treasury Services uses external market information or provides calculations, the intention is to identify relevant data sources, explain methodologies where appropriate and make important assumptions clear.

This will be particularly important as treasury tools, market information and analytical functions develop.

Appropriate access

Access to organisational treasury information should be limited to people and systems with an appropriate reason to use it.

As authenticated services develop, access controls and user permissions will need to reflect the functions being provided and the responsibilities of different users.

Trust as the service develops

Housing Treasury Services is still developing, and detailed operational policies should develop alongside the services to which they apply.

We will not present future controls, certifications or service arrangements as though they already exist. More detailed documentation will be published as operational capabilities are introduced and those arrangements are confirmed.

Information & Trust

Clear principles. Clearer information.

Trust should come from responsible practice, appropriate safeguards and transparency about how a service works. These principles will guide the development of Housing Treasury Services as its tools and platform capabilities become operational.

Documentation

Information that will develop with the service.

More detailed documentation will be introduced as the relevant services become operational and the underlying arrangements are confirmed.